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Alabama Power office in Atmore open

Alabama Power officials announced recently that its office in Atmore has reopened to the public.

“Alabama Power has safely and responsibly reopened its business office lobbies and appliance centers to walk-in customers,” Alabama Power’s Beth Thomas said. “The reopening includes implementing safety practices that include aggressively sanitizing high contact areas, installing barriers between work stations, limiting the number of customers inside the lobbies, providing employees appropriate protective equipment, providing hand sanitizing stations and requiring our customers to wear facial coverings.”

Thomas said customers may also use the 24/7 payment kiosks, drop boxes and drive through options where they are available. 

Customers who prefer to transact business with Alabama Power through the company’s digital options or by phone can visit AlabamaPower.com/MyPayment, use its automated system at 1-800-245-2244 or pay through Bill Matrix at 1-800-835-2702, officials said.

An additional option is visiting one of the many Authorized Payment Locations, including grocery stores, drug stores and banks, where bills can be paid with cash. Customers can find a convenient location at AlabamaPower.com/PayinPerson

Expanded offerings include working with individual customers on assistance resources such as new payment plays and an extension to the disconnect and late fee suspension which began in March. Customers facing economic or medical hardships due to COVID-19   should contact Customer Service to help identify a tailored assistance solution.