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New equipment measure allows dispatchers to text anyone who contacts them via 911

The Atmore Police Department announced Monday that its emergency communications center is now equipped to handle 911 texts.

According to a release, dispatchers now have the capability to initiate text messages to individuals who call 911, but are unable to speak due to safety concerns, or hang up before speaking with a dispatcher.

Public Information Officer Sgt. Darrell McMann said the new software allows dispatchers to transition an incoming voice call to text-based communication in an efficient manner.

“This enables a critical two-way communication in situations where it may be unsafe or impossible for the caller to talk with the dispatcher,” McMann said. “This includes incidents such as domestic violence, abductions, home invasions, active shooters or other emergencies where speaking aloud could put the caller in greater danger.”

McMann said when a 911 call is received and the caller hangs up or remains silent, dispatchers will assess the situation, and if appropriate, the dispatcher will initiate a text message to the number that called.

According to a release, text-to-911 is now available statewide, and anyone can initiate the text to 911 in an emergency.