Frontier 911 service needs to be called via cell phone

Published 11:03 pm Tuesday, December 8, 2020

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UPDATE: The issue has been resolved, according to reports.

Frontier phone customers calling 911 in Escambia County, Ala. should be using a cell phone to complete the emergency calls, according to reports.

Additionally, calls to 911 in Escambia County, Fla. are being routed correctly, according to

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According to reports, there is a widespread outage that has left Frontier customers in Escambia counties in Alabama and Florida without the ability to make or receive phone calls.

Callers receive an out of service message or a busy signal, according to reports.